International Ordering and Shipping Policy

What is the shipping and order handling time?

Orders at Francesca Gems are usually processed within 15 business days. Some products, such as pre-orders and customised jewellery, may take longer. We're continuously striving to get your purchase to you sooner. However, in some unforeseen circumstances, it may take a bit longer. In such cases, we'll notify you of any delay immediately.

How do international duties and taxes work?

Shipping charges include all applicable duties and taxes. However, if you're asked to pay any additional amounts on delivery, please reach out to

Can I cancel my international order?

Unfortunately, international orders once placed cannot be cancelled. However, cancellation requests may be entertained at the sole discretion of the Company.

Can I return my product?

Yes, you can return your jewellery within 30 days of delivery. Returns will only be accepted for unused products returned with the original invoice and packaging. Please send the product, packaging and invoice.

Once QC is completed, you shall receive a refund within 15 days after adjusting any applicable fees and duties